About Studyville 

Studyville is a premier academic enrichment hub, where students of all ages gain the confidence, skills, and support to thrive. With a reputation for excellence, we provide high-quality tutoring and a vibrant, welcoming environment that inspires learning and growth.

Position Summary

We are seeking an exceptional Client Experience Coordinator with a magnetic personality, sharp sales instincts, and a passion for education. This is a unique opportunity for a top-tier sales professional to make a significant impact in a growing company while serving as the face of Studyville.

As the first person families encounter, you'll play a pivotal role in shaping the client experience—building trust, communicating value, and driving enrollment through strategic, consultative sales using Ritz-Carlton White Glove Service principles. 

This in-person W-2 hourly position reports directly to the Studyville Location Manager and offers the incredibly rewarding opportunity to interact daily with teenagers, parents, and children, making a direct impact on student success and family satisfaction.

This role offers a clear pathway to promotion, with training opportunities leading to Assistant Manager and eventually Location Manager positions, accompanied by increased pay or salary potential.

Schedule Requirements

• School Year Hours: Monday-Thursday 3pm-9pm, Sunday 12pm-7pm (25 hours/week)

• Summer Hours: Monday-Friday 9am-5pm (40 hours/week)

• Position requires consistent attendance and punctuality

Compensation:

$16-$18/hour + Performance-Based Bonus Structure

Work Environment & Culture

• Flexible Schedule: Part-time hours available for  work-life balance

• Positive Culture: Join a collaborative team fueled by purpose and energy

• Meaningful Impact: Direct contribution to student success and family satisfaction

• Rewarding Interactions: Daily engagement with motivated students and supportive families

Training & Development

• Comprehensive Training: Ritz-Carlton White Glove Service standards and proven sales methodologies

• Career Pathway: Clear advancement opportunities within a thriving, growing company

Customer Experience & Service Excellence (40%)

• Greet every client with enthusiasm and warmth

• Create "Memorable Moments" for clients through personalized touches

• Maintain detailed client interaction notes and preferences in CRM system

• Manage front desk operations including check-ins, scheduling, and inquiries

• Maintain a clean, organized, and welcoming front desk environment

Sales & Revenue Generation (35%)

• Lead sales conversations with prospective families from inquiry to enrollment

• Assess client goals and match them with tailored programs and services

• Consistently achieve or exceed individual and team sales targets 

• Generate referrals through exceptional service and strategic conversations

• Maintain timely, professional follow-up via calls, emails, and texts

Administrative Excellence & Operations (25%)

• Assist Location Manager with daily opening and closing procedures

• Manage scheduling systems efficiently using CRM platforms

• Process payments and maintain accurate client records

• Coordinate with tutors and support location operations

• Generate handwritten thank you notes and follow-up communications 

• Track and report on all KPIs and sales metrics to Location Manager

• Update and track leads in CRM systems to ensure optimal conversion rates

• Support daily operational flow and contribute to high-performance environment

• Assist with administrative tasks including digital filing, data entry and scheduling

• Participate in promotional events, marketing initiatives, and training session

Qualifications

• 2+ years customer service experience (retail, hospitality, or education preferred)

• 1+ years sales or enrollment experience preferred

• High school diploma required, college degree preferred

• Genuine enjoyment of working with children and families

• Minimum 2 years of sales experience, ideally in education, retail, or service industries

• Proven track record of meeting or exceeding sales goals

• Proficiency in Google Workspace (Docs, Sheets, Calendar, Gmail)

• Experience with CRM platforms and general office technology

• Comfortable with POS systems and payment processing

• Strong phone etiquette and professional communication skills

How to Apply

If you're passionate about education, excel in sales, and are ready to join a dynamic team making a real difference in students' lives, we want to hear from you!

Please submit your resume and a cover letter detailing your sales experience and why you're the perfect fit for this exceptional opportunity at Studyville.

Studyville is an equal opportunity employer committed to creating an inclusive environment for all employees.