Who We Are
Studyville is a premier academic enrichment hub, where students of all ages gain the confidence, skills, and support to thrive. With a reputation for excellence, we provide high-quality tutoring and a vibrant, welcoming environment that inspires learning and growth.

Position Overview
Studyville is seeking a dedicated Client Support Manager to serve as the primary liaison between our organization and educational partners. This role is crucial in maintaining our commitment to excellence in educational services by ensuring consistent, high-quality delivery of our programs across all partner schools.

Work Environment

• This is a full-time M-F position; evening and weekend availability required as needed by the business
• This is an onsite position reporting to the corporate office in Baton Rouge, LA

What We Offer

• Base salary: $70,000 annually
• Health Insurance: Dental, Medical, & Vision
• PTO
• Mileage reimbursement for work-related travel

Client Relationship Management

• Conduct weekly proactive check-ins with all school principals and administrative staff to assess satisfaction and address any concerns
• Build and maintain strong professional relationships with key stakeholders in partner schools
• Serve as the primary point of contact for all contract-related inquiries and issues

Contract Performance Oversight

• Monitor and ensure all contracted services are delivered according to agreed-upon standards and timelines
• Track performance metrics and compile regular reports on service delivery quality
• Coordinate with internal teams to address any performance gaps or improvement opportunities
• Maintain detailed records of all client interactions and contract fulfillment status

Issue Identification and Escalation

• Immediately identify and flag areas of concern to appropriate leadership
• Determine proper escalation path based on the nature of the concern
• Follow up on escalated issues to ensure timely resolution and client satisfaction

Customer Support

• Provide exceptional support to school administrators, addressing questions and resolving issues promptly
• Occasionally support private customers as business needs require
• Develop and implement customer feedback systems to continuously improve service delivery

Communication & Reporting

• Prepare and deliver clear, professional communications to school partners
• Create weekly status reports for internal leadership on client satisfaction and contract performance
• Facilitate meetings between school administrators and Studyville team members as needed
• Collaborate with leadership team to identify opportunities for service expansion and improvement

Required Qualifications

• 5+ years of experience in customer success, account management, or educational services
• Bachelor's degree in Business, Education, Communications, or related field

• Exceptional verbal and written communication skills with the ability to interact professionally with school administrators

• Strong organizational skills with proven ability to manage multiple client relationships simultaneously

• Proficiency in Salesforce CRM systems and Google Workspace

• Valid driver's license and ability to travel occasionally

• Based in Baton Rouge, LA area
• Willingness to travel occasionally as needed

Preferred Qualifications

• Experience working with K-12 educational institutions

• Familiarity with educational contracts and service agreements

• Familiarity with Louisiana educational standards

Studyville LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic."